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Configure › Telecommunications Service Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Telecom Assurance

Setting up and configuring fault management enables you to monitor network devices for configuration and performance issues.

Configure a webhook to monitor SD-WAN network devices using Event Management. This application collects event data from your device and generates alerts.

All events are received in the ServiceNow AI Platform® dashboard and automatically mapped to alerts. Event rules evaluate each incoming event and determine whether to create an alert or link it to an existing one. You can define custom event rules, receive notifications using webhook mechanism, and integrate with external systems through the Integrations Launchpad.

  • Configuring Telecommunications API notifications
    Configure the Telecommunications API notification in the ServiceNow instance.
  • Configure a webhook
    Integrate with a webhook to connect to an external event source and push event information to your ServiceNow instance.
  • Configure an event pull connector
    Configure event pull connectors that require a script, connector definition, and connector instance to pull events from external management systems. These connectors automate the data retrieval process, promoting the seamless integration of external events into your system for efficient monitoring and management.
  • Configure elastic event pull connectors for MPN
    Configure a mobile private network (MPN) pull connector instance to collect metrics from specified KPI domains in Elastic data store and publish them for assurance monitoring and analytics.
  • Configure elastic connectors for MPN alarm collection
    Configure a connector instance to collect fault management alarm data from a Mobile Private Network (MPN) Elastic index and forward events to Event Management.
  • Override default metric-to-CI binding
    Replace the shipped logic that binds collected metrics to configuration items (CIs) for a Telecommunications Service Operations Management metric source by creating your own implementation of the EventFieldMapping extension point and wiring it into an event field mapping rule.
  • Configure a metric aggregation job
    Configure a scheduled job to aggregate raw metrics into a calculated metric on a parent or anchor configuration item (CI). Aggregated metrics let you view performance data at a higher level of the network.
  • Create a custom metric aggregation implementation
    Create a custom implementation of the metric aggregation scripted extension point when the default aggregation modes don't cover a calculation you need.