Configure Telecom Visibility

Telecom Visibility provides foundational capabilities that support both Telecom Discovery and Telecom Discrepancy Identification & Reconciliation. It includes shared logic, enhanced CI class models, and Identification and Reconciliation Engine (IRE) updates tailored for telecom network elements.

Before you begin

Role required: tsom_visibility_admin

Confirm that:

Your ServiceNow AI Platform instance is licensed for Telecommunications Service Operations Management.
You review any custom IRE rules applied to telecom CIs to help prevent overrides during upgrade.

About this task

To configure Telecom Visibility, you must install the required plugins and update the CMDB CI Class Models to version 1.82 or later, which introduces telecom-specific IRE identification rules. This ensures accurate CI identification and reconciliation across telecom domains.

Note: If you have customized IRE identification rules for any of the affected telecom CIs, upgrading to version 1.82 or later may override or impact those rules.

The following capabilities are included with the Telecom Visibility subscription:

Plugin Name	Plugin ID	Plugin Description	Store App
Service Graph Connector for Nokia Altiplano	sn_tsom_altiplano_connector	Service Graph Connector for Nokia Altiplano	Yes
Service Graph Connector for Cisco Meraki Telco SD-WAN	sn_tsom_meraki_connector	Service Graph Connector for Cisco Meraki	Yes
Service Graph Connector for Fortinet	sn_tsom_fortinet_connector	Service Graph Connector for Fortinet	Yes
Service Graph Connector for Arista VeloCloud	sn_tsom_vcloud_connector	Service Graph Connector for Arista VeloCloud	Yes
Telecommunications Discovery Patterns	sn_tsom_patterns	Telecommunication Discovery Patterns	Yes
Telecom Visibility Plugin (Core logic)	sn_tsom_core	Core logic for Telecom Visibility and Discrepancy Reconciliation	No

Procedure

Navigate to All > Plugins.
Search for and install the following:
1. Telecommunication Discovery Patterns ( sn_tsom_patterns)
2. Telecom Visibility ( sn_tsom_core)
3. Service Graph Connector for your vendor.
Update the CMDB CI Class Models.
1. Navigate to All > Applications list in the ServiceNow Store.
2. Search for CMDB CI Class Models (sn_cmdb_ci_class).
3. Install or upgrade to version 1.82 or later.
Note: Installing any of the TSOM plugins listed above will automatically update or install version 1.82 or later of the CMDB CI Class Models app. If your instance doesn’t include TSOM plugins or you're on a pre-Yokohama release (for example, Washington DC or Xanadu), you can manually install or upgrade the store app.
Navigate to CMDB > Identification Rules.
1. Review rules related to:
  - cmdb_ci_interface_card
  - cmdb_ci_slot
  - cmdb_ci_subslot
  - cmdb_ci_network_adapter
    1. Validate that your custom logic remains functional.
2. Update or merge custom rules as needed.

Result

Confirm that the following are listed as active:

Telecom Visibility (sn_tsom_core)
Telecommunication Discovery Patterns (sn_tsom_patterns)
Service Graph Connector for your vendor
CMDB CI Class Models version 1.82 or later

Related topics

Telecom Visibility