Telecommunications Service Operations Management reference

Several types of components are installed with Telecommunications Service Operations Management applications and plugins.

• Fortinet installed integrations
  Predefined system integrations use Fortinet REST APIs to pull metric data into your ServiceNow instance to monitor your Fortinet devices.
• Cisco Meraki installed integrations
  Predefined system integrations use Meraki REST APIs to pull metric data into your ServiceNow instance to monitor your Cisco Meraki devices.
• System components installed with Telecommunications API notifications
  Administrators can assign user roles to grant access to the API notification database tables. The following standard roles for the Topic [sn_api_notif_mgmt_topic] and Topic Subscription [sn_api_notif_mgmt_subscription] tables are included in the ServiceNow system.
• System components installed with Nokia Altiplano
  System properties control how the connector operates, including discovery options and performance settings.
• Telecom discrepancy identification and reconciliation
  The system properties are part of the TSOM Visibility plugin (sn_tsom_core) and control the Telecom Discrepancy Identification & Reconciliation log (TSOM CMDB Audit). The TSOM Visibility plugin serves as an enabler for the TSOM Visibility applications, containing logic that is shared across the Telecom Discovery and Telecom Discrepancy Identification & Reconciliation solution.
• Fortinet Service Graph Connector API Endpoints
  The Service Graph Connector for Fortinet integrates Fortinet Dashboard API data into ServiceNow AI PlatformConfiguration Management Database (CMDB). This document details the API endpoints used and how data flows through the system.
• Cisco Meraki Service Graph Connector API Endpoints
  The Service Graph Connector for Meraki integrates Cisco Meraki Dashboard API data into ServiceNow AI Platform®Configuration Management Database (CMDB). This document details the API endpoints used and how data flows through the system.
• MPN Formulas table
  Reference for the MPN Formulas [sn_tsom_em_conns_kpi_definitions] table and the automatic processing that occurs when a record is inserted or updated.
• Examples of Retrieving Data from Nokia Altiplano via REST API
  Examples of Retrieving Data from Nokia Altiplano via REST API.
• Page limits for Meraki pull connector endpoints
  The Meraki pull connector paginates API requests so that all records are retrieved for large organizations. The page size is set per endpoint to match each endpoint's maximum supported value in the Meraki API v1.
• Pull connector granularity constraints
  Each connector type enforces minimum and maximum values for the granularity and metrics collection schedule fields on the connector instance form. The connector instance form rejects values outside the supported range.
• Metric aggregation configuration reference
  The configuration object passed to the metric aggregation scripted extension point defines what to aggregate, how to aggregate it, and where to publish the result. The parameters that apply depend on the aggregation mode.