Telecommunications Service Operations Management
Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.
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Additional resources
- Learn more about what's new and changed, see the Telecommunications Service Operations Management (TSOM) release notes.
- Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
- Access real-time courses, self-paced training, and career resources at ServiceNow University.
- Get step-by-step guidance to help with your ServiceNow® implementations, upgrades, and more, see Best Practices.
- Access real-time courses, self-paced training, and career resources at ServiceNow University.
- Find useful resources related to your role and explore general guidelines at the ServiceNow Impact.
- Connect with other Telecommunications Service Operations Management users at Now Community.
- Access Telecommunications Service Operations Management product page from https://www.servicenow.com/products/telecommunications-service-operations.html.
- Explore the CI classes and relationships that represent telecom network elements in the CMDB at Telecom data model.