Review and update the contacts for a service order line item
Review and update your customer's current contact information that is associated with a service order line item so that you can make sure that your customer's information is correct.
Before you begin
Role required: sn_ind_tmt_orm.service_order_manager
About this task
You can also add, change, or delete customer contacts as needed.
Procedure
To view the customer contacts that are currently associated with a service order line item, locate the service order line item that you want to view.
To learn more, see Review the line items and related details for a service order.
Select Order Line Item Contacts.
On the form, fill in the fields.
| Field | Description |
|---|---|
| First Name | First name of the customer contact. |
| Last Name | Last name of the customer contact. |
| Business Phone | Business phone number for the customer contact. |
| Email address for the customer contact. |
- To add or delete a service order customer contact, perform one of the following actions.
| Action | Description |
|---|---|
| Add a service order customer contact |
|
| Delete a service order customer contact | Select the options icon Image omitted: more-options.png next to the <strong>Save</strong> button, and then select <strong>Delete</strong>.</td></tr></tbody> |