Capture initiator details form
The Capture initiator details form enables you to collect the complaint requester details for an Alternative Dispute Resolution (ADR) case.
| Field | Description |
|---|---|
| Consumer | Consumer who submitted the complaint. |
| Contact | Contact of the business customer who submitted the complaint. |
| Account | Business customer who submitted the complaint. |
| Complaint submitted by | Type of complaint stakeholder. Select one of the following.- Regulatory A statutory authority that oversees compliance and investigate or act on complaints.
A person legally authorized to act on behalf of another individual in raising or managing a complaint.
Consumer or business customer.
A law firm that represents a party in handling a complaint. |
| Initiator name | Name of the complaint stakeholder.Note: If Customer is selected in the Complaint submitted by field, the field label changes to Name. |
| Preferred contact method of initiator | Mode of communication with the complaint stake holder.Note: If Customer is selected in the Complaint submitted by field, the field label changes to Preferred mode of communication. |
| Initiator email id | Email id of the complaint stakeholder.Note: If Customer is selected in the Complaint submitted by field, the field label changes to Email id. |
| Initiator mobile number | Mobile number of the complaint stakeholder.Note: If Customer is selected in the Complaint submitted by field, the field label changes to Mobile number. |
| Initiator address | Address of the complaint stakeholder.Note: If Customer is selected in the Complaint submitted by field, the field label changes to Address. |
| Regulatory body name | Name of the third party regulatory body based on the location. |
| Intake channel | Channel through which the complaint progress must be communicated. |
| External reference number | Reference number related to your complaint. |
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