Capture ADR information form
The Capture initiator details form enables you to collect the escalated complaint details for an Alternative Dispute Resolution (ADR) case.
| Field | Description |
|---|---|
| Product/service location | Location of the product or service where the issue is on. |
| Affected product/service inventory | The product or service, which the issue is facing. |
| Service status | Status of the service. |
| Category | Category for the complaint. This list contains the industry-standard categories that are based on the selected complaint type. |
| Subcategory | Subcategory for the complaint. This list contains the industry-standard subcategories that are based on the selected complaint category. |
| Priority | |
| Date issue occurred | Date on which your issue is occurred. |
| ADR received date | Date on which the complaint is received. |
| Short description | Brief description of the complaint. |
| Description | Detailed summary of the complaint. |
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