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Telecommunications Customer 360 › Telecommunications › Media › and Technology \(TMT\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Use Telecommunications Customer 360

Use Telecommunications Customer 360 to view and manage customer information from a single view.

  • Telecommunications Customer 360 home page
    Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.
  • View interaction record
    Use this option to view and manage customer phone interaction records.
  • Recommendations panel
    The Recommendations panel displays Knowledge Base article suggestions and enables you to search for Knowledge Base articles and trigger agentic workflows.

Parent Topic:Telecommunications Customer 360