Telecommunications Customer 360 › Telecommunications › Media › and Technology \(TMT\)

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Telecommunications Customer 360

Setup and configure the Telecommunications Customer 360 application.

Activate Telecommunications Customer 360
If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.
Setup Telecommunications Customer 360
Use the Telecom Customer 360 guided setup to configure the unified customer view for your organization. Complete the three setup tasks to define your cards and configure their data and settings. Verify the page layout before customer service agents use it.
Extension points in Telecommunications Customer 360
Use scripted extension points to configure the display of the cards on the Telecommunications Customer 360 consumer page.
Telecommunications Customer 360 component
Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CSM/FSM Configurable Workspace. You can embed this component as a tab on the record page of any customer record.