Activate Telecommunications Customer 360
If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.
The Telecommunications Customer 360 (com.sn_telecom_c360) plugin activates these related plugins, if they aren’t already active.
| Plugin / Scoped app | Details |
|---|---|
| Customer Service | com.sn_customerservice |
| Customer Central | com.sn_csm_customer_central |
| Customer Service Billing Account | com.snc.billing_account |
| Order to cash common architecture | com.sn_otc |
| Case management for invoice operations | com.sn_csm_invoice |
| Customer Lifecycle Management Workflows | com.snc.customer_lifecycle_mgmt_workflows |
| Case Playbook for Complaints | com.sn_csm_complaint_caseflow |
| Order management for TMT | com.sn_om_tmt |
| Customer Service Problem Management | com.sn_sprb_mgmt |
| Customer 360 data configuration | com.sn_c360_dataconfig |
| Recommended Actions for Telecommunications | com.snc.sn_telecom_ra |
| Now Assist for Telecommunications (optional) | com.sn_telco_gen_ai |
Parent Topic:Configure Telecommunications Customer 360