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Order enrichment AI agent › Standalone AI agents › Use agentic workflows › Now Assist for Sales CRM for Telecommunications › Telecommunications › Media › and Technology \(TMT\)
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Group Action Framework for Now Assist for Sales CRM for Telecommunications

Activate the Group Action Framework (GAF) to enable Now Assist AI agents to collect information about the related records across your instance.

Before you begin

Select the Now Assist for Sales and Order Management for Telecommunications application scope.

In the Request definitions, select Index All Tables.

In the request_characteristic, select Index All Tables.

Role required: admin

Procedure

  1. Navigate to All > Now Assist Admin > Now Assist Skills > Customer > TMT.

  2. In Group & Action - Sales and Order Management for Telecommunications, select Activate skill.

Image omitted: assist-skills-somt.png
Group & Action - Sales and Order Management for Telecommunications skill for TMT.

  1. On the Group & Action - Sales and Order Management for Telecommunications form, change the values by selecting Edit.

  2. Select Save and continue.

  3. On the Review and activate tab, select Done.

Result

GAF is activated on your instance for the Now Assist application and can be used by AI agents to find related records.