Analyze sentiments in supplier cases
Use the Sentiment Analysis skill in Now Assist for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.
Before you begin
Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.
Role required: sn_supplier_gen_ai.now_assist_fulfiller and sn_slm.fulfiller
Procedure
Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
Select the list icon
List icon..
Go to Cases > Open.
Select a supplier case.
The case detailed view appears.
Select the information icon
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to view the reasoning behind the generated sentiment.
Generated sentiment for a supplier case and the reasoning behind it.
Manually refresh the sentiment analysis.
- Selecting the information icon
.
2. View the updated sentiment analysis by selecting the refresh icon
No alternative text supplied
.
Related topics
Generate an email response for supplier cases