Reopen a supplier case from the Source-to-Pay Workspace
Reopen a closed supplier case if you are not satisfied with the case resolution.
Before you begin
Role required: sn_slm.owner and sn_slm.agent
About this task
The Re-open option is available for a supplier case that is in any of the following states:
- Closed completed
- Closed canceled
- Closed rejected
The Re-open option is not available for the auto-closing supplier cases of the following case types:
- Onboard new supplier
- Enroll new supplier user
- Account access request
- Offboard supplier contact
- Primary contact elevation
- Request supplier contact
Procedure
Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
Select the list icon (
Image omitted: cases-list-icon.png
List icon.\).
List icon.\).
Navigate to Lists > Cases.
Select one of the following:
- Open Cases
- All Cases
- In the Number column, select the link to the case that you want to reopen.
Select Re-open.
Result
The following occurs:
- The case is reopened and its state moves to Open.
- The Close notes field is cleared in the Resolution Information section.
- The previous comments that were made on the case are retained and displayed in the Activity section.
- The Actual end field becomes empty.
Parent Topic:Manage supplier cases from the Source-to-Pay Workspace
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