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Automate supplier case creation from emails › Use › Now Assist for SLO › Supplier Lifecycle Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Deactivate Create supplier case from email inbound action

The Create Supplier case for email inbound action must be inactive for automatic creation of supplier cases from emails using Now Assist.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Policy > Email > Inbound Actions.

  2. Select the Create supplier case from email inbound action.

  3. On the inbound action form, clear the Active check box.

Result

The Create supplier case from email inbound action is deactivated.