Configure properties for Supplier Case Management
Use these properties to configure settings for the Supplier Case Management application from the Properties page.
Navigate to All > Supplier Case Management > Properties.
Note: The Properties page displays the properties for Craft only if you have installed the Craft.io integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft) plugin. Select the question mark icon (
Question mark icon.\) beside each property field to see the property name corresponding to that field.
| Property | Action |
|---|---|
| Supplier Case Management properties | |
| Sys Id of the External User Registration Configuration for Onboarding a contact for a supplier.sn_supplier.external_registration_profile_id | Auto-populated with the sys ID of the user registration configuration you specified in the Value field of the sn_supplier.external_registration_profile_id system property.Note: Sys ID (sys_id) is a 32-character GUID (Globally Unique ID) that uniquely identifies each record in an instance. For more information, see Configure system property to send registration emails to external users. |
Automatic creation of cases from email sn_supplier.slm_email | Automatically creates a supplier case if the incoming email address matches with the email address specified in this property.For more information, see Enable automatic creation of supplier cases from incoming emails. |
| Enable acceptance flow for supplier cases.sn.slm.isAcceptedFlowEnabled | If enabled, supplier cases can be closed only if the supplier contact accepts the case resolution. While waiting for the supplier contact's response, the case state changes to Awaiting acceptance and an email with the resolution details is sent to the supplier contact. If not enabled, supplier cases can be closed without requiring acceptance from the supplier contact. For more information, see Complete a supplier case from the Source-to-Pay Workspace. |
| Craft Integration Properties | |
| API key for craft.sn_supplier_craft.craft_api_query | Enter the API key that you received with your enterprise account from Craft. |
| Supplier collaboration portal properties | |
| Allow "Activity Configurations" and "Filters" to be picked from all application scopes.sn_supplier_sp.allow_all_apps_configuration | Type: Yes \| NoSelect the check box to enable this property. For more information, see Set the property to configure activity configurations. |
- Enable automatic creation of supplier cases from incoming emails
The supplier administrator can set this property to create a supplier case automatically from an incoming email. - Email format for contacts linked with multiple suppliers
Contacts linked with multiple suppliers have to include the supplier's legal name while sending emails for automatic creation of cases.
Parent Topic:Install Supplier Case Management
Related topics
Components installed with Supplier Case Management
Explicit Roles in Supplier Case Management
Application plugin installation sequence in Supplier Case Management