Associate an interaction record to a supplier case
Associate an interaction record to a supplier case if your interaction is related to an existing supplier case in Source-to-Pay Workspace.
Before you begin
Role required: admin
Procedure
Navigate to All > Source-to-Pay Workspace.
Select the List icon (
Image omitted: cases-list-icon.png
List icon.\).
List icon.\).
Navigate to All work > Interactions
In the Number column, select the link to an interaction that you want to associate with a supplier case.
Select More Actions
Image omitted: more-actions-icon.png
More actions icon. and then select **Associate record**.
More actions icon. and then select **Associate record**.
The Create New Interaction Related Record form appears in a new tab.
- In the Supplier case field, search for and select a supplier case that you want to associate with the interaction.
Image omitted: associate-interaction-supplier-case.png
Associate record pop-up window.
Associate record pop-up window.
- Select Save.
Result
The interaction record is linked to the supplier case.
Parent Topic:Interaction Management in Supplier Lifecycle Operations
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