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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Sourcing and Procurement Operations integration with Asset Management

The Asset Management Integration for Sourcing and Procurement Operations plugin (sn_spend_asset) provides an integration between Asset Management (Asset Management) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency.

This integration enables asset managers to access Shopping Hub catalog items, including the catalog items without assigned prices, directly within the Asset Management workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience for asset managers and end users.

Asset Management and SPO better together workflow

The procurement journey begins through an automated inventory stock order or when an end user submits a request for items from the service catalog. The asset manager then evaluates whether the request can be fulfilled by using available local stock, generating transfer orders, or creating purchase orders. After the asset manager identifies the appropriate purchase action, the better together experience begins.

The following figure illustrates the Asset Management and SPO workflow.

Important: This is an interactive image. Select each box or step in the image to learn about that process or task.

Image omitted: itam-spo-bt-workflow.png
Asset Management and SPO better together workflow

Role required for the SPO-Asset Management better together feature

The Asset Manager role (sn_spend_asset.spo_shopper) is required to work on assigned requests from the ITAM workspace by creating sourcing requests or purchase requisitions in SPO.

Note: Additional roles may be required based on the specific asset management product installed.

Plugin dependencies for the SPO-Asset Management better together feature

The following are the plugin dependencies that are required to use Asset Management Integration for Sourcing and Procurement Operations (sn_spend_asset):

  • Sourcing and Purchasing Automation (sn_pr)
  • Procurement (procurement)
  • Shopping Hub (uib.sn_spend_uib)

Additional plugins may be required based on the specific asset management product installed:

  • Base Asset (no additional plugins required)
  • Enterprise Asset Management (com.sn_eam)
  • Hardware Asset Management (com.sn_hamp)
  • Software Asset Management (samp)

Inventory stock orders

Typically, inventory stock orders are automatically submitted based on the stock rules configuration. Stock rules define the conditions under which a specified quantity of an asset is transferred from another stockroom or ordered from a supplier when the inventory in a particular stockroom falls below a defined threshold. For more information, see Stock rules.

The following are the prerequisites for creating a stock order via stock rules:

  • Application: Hardware Asset Management or Enterprise Asset Management
  • Catalog Item: Hardware Inventory Stock Order
  • Category: Asset Lifecycle

Note: For an inventory stock order, the delivery address and quantity of items are predefined and can't be modified.

End user requests via Service Catalog for assets

An asset manager or end user can manually submit a request. If a user has the Inventory user role, they can purchase more than 10 items. For more information, see Create an inventory stock order request. If the user is purchasing 10 items or fewer, a general service catalog request works.

Requesters can only make requests via service catalog for published and approved models. If an approved model is not available, contact Procurement or the Asset Management team to request the items, based on your business process. For more information, see Publish models to the hardware or software catalog.

The following are the prerequisites for creating a request for more than 10 items:

  • Application: Hardware Asset Management or Enterprise Asset Management
  • Catalog Item: Hardware or Enterprise Inventory Stock Order

  • Category: Asset Lifecycle

    Note: For requests of more than 10 items, the delivery address and item quantities are predefined and cannot be modified.

The following are the prerequisites for creating a standard end-user request for fewer than 10 items:

  • Application: Software Asset Management, Hardware Asset Management, Enterprise Asset Management, or Base Asset
  • Catalog Item: Standard Hardware, Software, or Enterprise Request
  • Category: Asset Lifecycle

Supported applications and flows in the Asset Management and SPO better together feature

The Asset Management and SPO better together feature supports the following applications and flows:

  • Asset Management applications
    • Software Asset Management (SAM)
    • Hardware Asset Management (HAM)
    • Enterprise Asset Management (EAM)
    • Base Asset

  • Asset Management flows covered as part of this better together solution include the following:

    • Hardware, Software, and Enterprise Asset Standard Flows
    • Hardware and Enterprise Inventory Stock Orders

  • Create Sourcing Request or Purchase Requisition in SPO via Asset Management Workspace
    As an Asset Manager, you can create an SR or PR in SPO from the Asset Management Workspace to fulfill asset requests submitted through Employee Center.

  • Receiving assets in Asset Management
    As part of the Better Together integration, all asset receiving is handled within ServiceNow's Asset Management product suite. When an item is initially received in Asset Management, a receipt is automatically generated in SPO in the Pending Submission state.
  • Asset creation process in Asset Management
    In ServiceNow's Asset Management product suite, assets are created when you acknowledge the receipt of the requested items.
  • Considerations for implementing the Asset Management and SPO better together flow
    This section provides information on considerations for implementing the Asset Management and SPO better together solution.

Parent Topic:Integrate Sourcing and Procurement Operations with other applications

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