Submit a purchase request using the Now Assist AI agent
Use the Now Assist AI‑powered chat experience in the Employee Center to submit a purchase request. The AI agent analyzes your requirements, displays suitable products or services, and guides you through confirming and submitting the request.
Before you begin
Role required: sn_spend_gen_ai.now_assist_requester
Procedure
In your ServiceNow instance, navigate to All > Self-Service > Employee Center.
In the Employee Center interface, select the Now Assist chat icon (
Now Assist icon.\).
In the chat window, describe the product or service that you want to purchase.
You can request more than one product or service in the same purchase request.
When prompted, enter No to proceed without a quote or Statement of Work.
Now Assist analyzes your input using the Procurement request path recommendation and displays up to three products or services.
Select Show to view the products.
Side panel displaying the products based on user input.
You can view the top three products or services categorized as an excellent match or good match in the engagement layer.
Select the product or service that you want to purchase.
Select Submit to confirm details, such as quantity, supplier, total price, and delivery period.
Select Edit to make changes and then enter Submit.
When prompted to add attachments, select Yes to upload supporting files.
You can add multiple attachments in PDF, PNG, JPEG, Word, XLSX, or ZIP format.
Select No to submit the purchase request without attachments.
Result
The purchase request is successfully submitted through Employee Center using the Now Assist AI agent.
- Upload a Statement of Work (SOW) to request a purchase
Use Now Assist’s AI-powered chat interface to upload a Statement of Work (SOW) and submit your purchase request through Employee Center. - Upload a quote to request a purchase using the Now Assist AI agent
Use Now Assist's AI-powered chat interface for requesting a purchase by describing your needs, uploading a quote, and submitting the request from the Employee Center. Now Assist analyzes the uploaded quote and automatically creates a purchase requisition.
Parent Topic:Use agentic workflows in Now Assist for Sourcing and Procurement Operations
Related topics
Conversational intake for sourcing and procurement agentic workflow
Update the product category or spend category in the Now Assist panel