Raise a general inquiry for procurement
As a shopper, raise an inquiry for any pre-existing purchase or for any other queries that you may have regarding any procurement function.
Before you begin
Role required: sn_shop.shopper
Procedure
Navigate to All > Employee Center > Purchase and Expense > Purchase Requests.
Select the Ask Procurement card.
On the form, fill in the details of the query.
| Field | Description |
|---|---|
| Is this about a specific purchase? | Based on your requirement, select one of these.- If your inquiry is about a pre-existing purchase, select Yes. Note: You can also raise this inquiry from All > ShoppingHub Home > My purchases, by selecting Inquire from the more actions icon on a purchase.
|
| Which purchase is this about? | If you have selected Yes above, select the purchase request number from the list.Note: This number is automatically populated if you raise this inquiry from All > ShoppingHub Home > My purchases. |
| How can the procurement team help? | Describe your query. Based on your input here, related search results are displayed with relevant knowledge base articles. |
**Note:** Customers can configure the questions in the Ask Procurement form, introduce new questions, or enable additional validations, if required, from the respective record producer records.
- Select Submit to submit your inquiry, if none of the related search results have answered your query.
What to do next
A procurement case of type Inquiry is created under Procurement Cases in Source-to-Pay Workspace, which is assigned to a fulfiller. The fulfiller can then help you with your inquiry.
Parent Topic:Sourcing and Procurement Operations integration with Employee Center