Analyze sentiment in procurement cases
Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.
Before you begin
Role required: sn_spend_gen_ai.now_assist_fulfiller
Procedure
Navigate to Workspaces > Source-to-Pay Workspace.
Select the list icon (
Image omitted: cases-list-icon.png
List icon.\).
List icon.\).
Navigate to Lists > All work > Cases.
Select any active procurement case.
The procurement case form view appears.
To see why the sentiment was generated, select the information icon
Image omitted: icon-more-info.png
The information icon provides an explanation for why a particular sentiment has been generated..
The information icon provides an explanation for why a particular sentiment has been generated..
- To refresh the sentiment and trend manually, select the information icon
Image omitted: icon-more-info.png
The information icon provides an explanation for why a particular sentiment has been generated. and then select the refresh icon \[Omitted image "icon-refresh.png"\] Alt text: The refresh icon manually refreshes the procurement case sentiment..
The information icon provides an explanation for why a particular sentiment has been generated. and then select the refresh icon \[Omitted image "icon-refresh.png"\] Alt text: The refresh icon manually refreshes the procurement case sentiment..
A red dot indicates that the sentiment was updated due to recent activity. Sentiment updates automatically every 30 minutes.
Parent Topic:Use Now Assist for Sourcing and Procurement Operations (SPO)
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