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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

UseFinance Case Management

Finance specialists can create, track, and resolve finance requests efficiently.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

  • Use the Employee Center
    Finance requesters can use the Employee Center to create finance inquiry, view the requests and tasks, and interact with the live agent.
  • Using the Finance Operations Workspace
    Finance Specialists can use the Finance Operations Workspace to manage cases, tasks, knowledge articles, or interactions.

Parent Topic:Finance Case Management