Explore Purchase Order Management

Learn about the benefits and capabilities of Purchase Order Management (POM).

Purchase Order Management overview

Purchase Order Management simplifies the flagging of purchase orders issues and its resolution.

User	Description
Supplier	Supplier reviews the purchase order, raises exceptions when order terms can’t be met, and fulfills orders.
Purchase Order Management administrator	Purchase Order Management administrator is the local admin for the application and manages settings such as assignment rules and priority settings.
Operational Buyer	Operational Buyer can view, edit, and resolve purchase order exceptions. The buyer can also be assigned purchase order exceptions.
Purchase Order Management Viewer	Purchase Order Management Viewer can view purchase order exceptions but not be assigned to them and don’t have access to Source-to-Pay Operations Workspace.
Purchase Order Management Collaborator	Purchase Order Management Collaborator can view, edit, and resolve assigned purchase order exception tasks.

A workflow for a purchase order exception might progress as follows:

The supplier communicates and raises attention to issues related to purchase orders by submitting purchase order exceptions in Supplier Collaboration Portal.
The supplier can communicate different types of delivery plan changes, such delivering in a single shipment on a different date, providing multiple smaller deliveries, or rejecting a purchase order line.
The operational buyer monitors the incoming exceptions and associated tasks.
The operational buyer can act on the assigned purchase order exceptions.
The operational buyer can update impacted order and accept a supplier proposal. Alternatively, the buyer can identify other open purchase orders with other suppliers delivering the same material in the same time frame.
The operational buyer can also create, assign, and monitor tasks from the purchase order exception record. The buyer can assign tasks both to internal procurement team members and collaborators outside the procurement team.
When stronger supplier leverage is required to resolve exceptions, operational buyers can create escalations to engage strategic buyers or other internal procurement stakeholders. A supplier case is created when an exception is escalated.

Benefit	Feature	Users
Provide prompt visibility for the appropriate buyer by reporting delivery plan issues related to a purchase order.	Reporting delivery plan issues	Suppliers
Monitor and review purchase order exceptions from a centralized interface	POM landing page	Operational buyers
Expedite detection and resolution of purchase order exceptions.	Resolving purchase order exceptions	Operational buyers
Create and assign purchase order exception tasks to other buyers and collaborators	Create and assign a purchase order exception task	Operational buyers
Review and complete assigned purchase order exception tasks	- Work on a purchase order exception task - View a purchase order exception task	Operational buyers, Collaborators

To learn more about configuring and using Purchase Order Management, see:

Configure Purchase Order Management
Use Purchase Order Management
Purchase Order Management reference
Source-to-Pay Workspace
The Purchase Order Management page in the Source-to-Pay Workspace enables you to manage and work on tasks related to purchase order exceptions.