Submit an Invoice Inquiry
Submit an invoice inquiry case through the Supplier Collaboration Portal to report an issue to the accounts payable team for evaluation and resolution.
Before you begin
[Omitted video] Description: An invoice inquiry case captures a supplier's or requester's question about an invoice—status, payment timing, or discrepancies—routing it to AP for tracking and resolution.
Role required: Supplier
Procedure
Navigate to Supplier Catalog > Invoices > Submit an invoice inquiry.
On the Submit an invoice inquiry form, enter the following details.
| Question | Description |
|---|---|
| Which supplier? | Supplier- Displays the name of the supplier associated with the supplier contact based on your selection from the My Companytab. |
| What invoice would you like to inquire about? | Invoice number- Choose the invoice number on which you need to ask from the drop-down list. The list shows the invoice numbers of the supplier displayed in Which supplier? field. |
| What kind of invoice inquiry would you like to make? | Inquiry type- Choose the type of inquiry that you would like to ask an Account Payable Specialist. The options are:- Payment inquiry - Invoice inquiry - Expedite payment request - Payment term issue - Invoice entry assistance For more information on invoice inquiry, see Invoice inquiry cases. |
| Please describe your inquiry below in detail: | Description- Detailed description about the invoice inquiry. |
Select Submit.
A pop-up alert message appears as "Your inquiry is submitted and we will respond soon. You can review details here: <<Invoice case number>>. From the invoice form page, you can select Actions > Create new inquiry and submit an invoice inquiry.
Result
An Invoice inquiry case is created.
Parent Topic:Working with Supplier Catalog