Reset an invoice to the Received status
If you confirm an invoice as a duplicate by mistake, you can reset that invoice from the Confirmed duplicate status back to the Received status.
Before you begin
Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin
Procedure
Navigate to All > Accounts Payable Operations > Accounts Payable Workspace.
Select the list icon (
List icon\).
Navigate to Lists > Primary Data > Invoices.
Open an invoice in the Confirmed duplicate state.
Select View invoice processing case.
On the invoice processing case form, select Reset to Received.
Reset invoice to received state
A message appears asking you for a confirmation.
- Select Yes.
Result
The status of the invoice changes to Received.
Parent Topic:Accounts Payable Specialist manual tasks
Related topics
View the invoice processing case associated with an invoice
Review an invoice in Document Intelligence
Enter the missing required invoice information and submit an invoice
Confirm whether an invoice is a duplicate
Check for invoice exceptions on a single invoice
Start the processing for an invoice imported via integration with third-party applications