Interaction management in Accounts Payable Operations

Interaction records in Accounts Payable Operations capture supplier requests received by email, chat, or phone and support case creation and investigation workflows.

The Details tab in interaction record contains the following fields:

For more information, see Create a new interaction.

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• Create a new interaction
  Create and manage interaction records in Accounts Payable Operations to track supplier requests received through chat, email, or the Supplier Collaboration Portal.
• Associate an interaction record in Accounts Payable Operations
  Associate an interaction record to an existing invoice case in Source-to-Pay workspace to track related communications and case activity in one place.
• View interaction record in Accounts Payable Operations
  View interaction record details to analyze supplier interactions, take immediate actions, and link records to invoice cases requiring investigation.

Parent Topic:Accounts Payable Operations overview

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