Explore Accounts Payable Operations

Discover the features, benefits, and applications included in Accounts Payable Operations, such as invoice processing, duplicate detection, exception handling, and inquiry case management.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Key features

Accounts Payable Operations includes the following features:

• Automatically create cases for inquiries received via email from your employees or the suppliers
• Ingest invoices and perform end-to-end invoice processing using workflows from invoice ingestion to approval

Benefits

Accounts Payable Operations offers the following benefits:

• Resolve inquiries from employees and suppliers using self-service
• Automate invoice processing and therefore allocate your work resources to more important tasks
• Detect duplicate invoices to prevent the same invoice from being paid twice
• Verify, process, and reconcile invoices to expedite payment to suppliers
• Identify invoice exceptions to prevent fraudulent invoices from getting processed

Accounts Payable Operations applications

Accounts Payable Operations includes the following applications:

• Accounts Payable Invoice Processing

  The ServiceNow® Accounts Payable Invoice Processing application identifies invoice duplicates, matches invoices to purchase orders and goods receipts, enables invoice approval management, and provides invoice exception management.

• Invoice Case Management

  The ServiceNow® Invoice Case Management application enables you to resolve inquiries from suppliers or employees via invoice inquiry cases.

• Source-to-Pay Workspace

  The ServiceNow® Source-to-Pay Workspace application provides a single interface and an optimized layout that helps agents and Account Payable Specialists to efficiently manage invoice cases and invoice tasks.

  Note: Source-to-Pay Workspace uses and customizes the existing capabilities of the Source-to-Pay Workspace for its own specific requirements.

• Accounts Payable Operations integration with Document Intelligence

  The ServiceNow® Accounts Payable Operations integration with Document Intelligence application captures data from invoices received via email or through APIs and automatically creates invoices and invoice lines in Accounts Payable Operations.

Overview of invoice processing workflow

The following figure shows a high-level illustration of the various components that are involved in the processing of invoice in Accounts Payable Operations.

• Accounts Payable Invoice Processing
  Accounts Payable Invoice Processing automates invoice document ingestion and data extraction using ServiceNow® Document Intelligence and supports the complete invoice life cycle from capture through approval.
• Invoice Case Management
  Invoice case management enables agents to resolve invoice discrepancies and exceptions through structured workflows, including requesting information from suppliers, assigning tasks, and tracking resolution progress in the Source-to-Pay Workspace.
• Source-to-Pay Workspace
  Use the Source-to-Pay Workspace to manage cases and tasks related to invoices and invoice exceptions.
• Accounts Payable Operations integration with Document Intelligence
  Accounts Payable Operations integration with Document Intelligence (com.sn_ap_ic) automatically extracts invoice data from emails and creates invoice records in Accounts Payable Operations, reducing manual effort.

Parent Topic:Accounts Payable Operations