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Reference › Accounts Payable Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create New Invoice case form

Field descriptions for the Create New Invoice case form, organized by section, for creating and managing invoice cases in Accounts Payable.

FieldDescription
Invoice case
Requested byUser who submitted the inquiry.
Requester emailEmail ID of the user who submitted the inquiry.
Sub-categorySub-category of the invoice inquiry case. The choices are:- Payment inquiry - Invoice inquiry - Expedite payment request - Payment terms issue - Invoice entry assistance
Duplicate caseThe case that is similar to the currently opened case.
ChannelThe channel used to send the inquiry.
StateThe state of the case.
PriorityIndicates how quickly you must complete the task based on its priority.
Assignment groupThe assignment group that the case is assigned to.
Assigned toPerson that the case is assigned to.
Watch listUsers who are notified when updates are made to the case.
Short descriptionBrief description about the invoice.
DescriptionDescription about the invoice.
Summary
SupplierSupplier who has made the inquiry.
InvoiceInvoice associated with the case.
Closure Details
Closure codeThe closure code for the case. The options are:- Duplicate request - Canceled/False inquiry - Canceled by requester - Information provided - Exceptions resolved
Closure detailsDetails about the case closure.
Closed byPerson who closed the case.
ClosedWhether the case is closed or not.
  • Invoice case form tabs
    Descriptions of the tabs on the Invoice case form, including case details, tasks, service level agreements, emails, and related cases.
  • Invoice status messages
    Reference information for invoice status messages and the conditions that trigger each status during invoice processing in Accounts Payable Operations.

Parent Topic:Accounts Payable Operations reference

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