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Virtual agent flows › Using Supplier Collaboration Portal in APO › Use › Accounts Payable Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure the chat channel

Activate the virtual agent chatbot (chat channel) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.

Before you begin

Activate the following plugins for the chat channel in the supplier portal to be available to access predefined conversation topics:

  • The Virtual Agent (com.glide.cs.chatbot)
  • Advanced Work Assignment with Supplier life cycle Operations (com.snc.sn_slm_awa)

Role required: Accounts payable specialist, Accounts payable agent, supplier.

Procedure

  1. Navigate to Supplier Collaboration Portal > Chat window.

  2. Choose a flow, which you want to view.

    For more information on flows, refer Virtual agent flows.

Parent Topic:Virtual agent flows