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Inquiry resolution provider AI agent › Using AI agents in Now Assist for Accounts Payable Operations › Now Assist for APO › Accounts Payable Operations › Finance and Supply Chain
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure inquiry resolution property

Configure the inquiry resolution AI agent to extract data from KB articles.

Before you begin

Role required: admin

Image omitted: apo-properties.png
APO properties page

Procedure

  1. Navigate to All > Accounts Payable Operations > Properties.

    The Accounts Payable Operations properties page appears.

  2. In the Inquiry resolution properties area, enter the title of the knowledge article that the AI agent uses to extract data and provide resolution for the inquiry case.

  3. Select Save.

Result

The AI agent uses the data from the specified KB article to resolve the inquiry case.

Related topics

Set APO properties