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Surveys › Assessments and Surveys › Exploring Service Administration › Service Administration › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Using surveys

Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

  • Survey questionnaires
    All surveys that are assigned to you appear in your personal assessment and survey queue.
  • Survey responses and results
    There is a metric result record for each user response to each question on every survey instance. Survey results for each question and category are calculated automatically based on the metric result records.
  • Survey administration
    Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

Parent Topic:Surveys