View historical changes for a CI
The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.
Before you begin
Role required:
- To access maps: sn_cmdb_user, sn_cmdb_editor or sn_cmdb_admin
- To access maps with operational service instances: app_service_user, and sm_user or sm_admin
- To access maps with operational and non-operational service instances: app_service_admin, and sm_user or sm_admin
- To access and view related items: itil
About this task
Changes are also indicated on the timeline. For more information, see Viewing related items on the Unified Map timeline.
Procedure
- While working in a map, select a CI on the map and then select the Changes icon
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.
All changes for the selected CI appear on the panel.
Details of changes for the CI.
- Select **Show more / Show less** for details on a card.
- To flag a change as important, hold the cursor over a change and then select the Flag as important icon.
Perform other tasks.
- Select another CI on the map to view its changes.
- Select the Open filters
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and then select and configure any of the following filter types: - Post types - Field changes - Flagged - Filter sets - Select the Search icon
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and enter text in the Search Activity stream field to find specific changes by entering terms. - Select the ascending
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or descending sort icon
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to toggle between ascending or descending sort. - Create a filter set to supplement the existing filtering options on the Changes panel. You can save filter settings for reuse. For more information, see Create or manage a user preset.
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