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Working with Task Communications Management › Task Communications Management › ServiceNow AI Platform Additional Capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Slack for a communication task

Configure Slack as a mode of communication for a communication task to send direct message to the users.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

Install the Collaboration Services for Task Communications Management plugin (sn_tcm_collab_hook) from ServiceNow Store.

Procedure

  1. Navigate to All > Incident > Communication Plan Definitions.

  2. Open the communication plan where you want to add Slack as a communication channel for a communication task.

  3. Open the communication task definition for which you want to add Slack as the mode of communication.

  4. Click the Add Channel – Slack related links.

  5. Click Submit.

    Slack gets added as a communication channel for the communication task.

Parent Topic:Working with Task Communications Management