Activate Task Communications Management
The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
Task Communications Management activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| Contact Management \[com.snc.contact\_management\] | The Contact Management plugin manages the connections between users or groups and other resources in the system. |
| Targeted Communications \[com.sn\_publications\] | The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Components installed with Task Communications Management
Several types of components are installed with the Task Communications Management plugin, including tables and user roles.
Parent Topic:Task Communications Management plugins
Related topics
Install Collaboration Services for Task Communications Management