Survey Designer Configuration form
Description of the field values for the Survey Designer Configuration form.
| Field | Description |
|---|---|
| Active | Select the check box to enable the distribution of this survey to recipients. |
| Survey Owners | Owners of the survey. You can add a user with the survey\_creator, survey\_admin, or assessment\_admin role. |
| Anonymize responses | Select the check box to collect survey responses anonymously. Recipients are not listed with survey results. When a user submits a survey, the system clears the Assigned to field for the associated survey instance. Also, survey responses for anonymous surveys do not contain Assigned to values.Note: The Assigned to field is cleared. However, each response record includes the Created By and Updated By fields that are accessible to users with the survey_admin role. |
| Description | Description of this configuration or the survey to which it is attached. |
| Do not show survey introduction notes | Check box to skip the introduction notes when a survey is launched. This functionality is applicable in both the ServiceNow AI Platform and Service Portal product versions. |
| Introduction | Introductory content to display on surveys. You can add a welcome message or background information about the survey. |
| Signature | Acknowledgement by a survey recipient of requirements, admonitions, or expectations related to a survey. |
| Return URL | Destination address of a web page that is presented to users after they submit a completed survey. When a return URL is configured, the End note content does not appear. |
| End note | Content that is displayed to recipients after they submit a completed survey. You can add a thank you message, follow-up instructions, or other applicable information. End notes are not displayed if a Return URL is specified. |
| Public Survey | Enables public access to the survey. No login is required to take a public survey and users or non-users can respond anonymously. For completed public surveys, the Assigned to field value is Guest.Note: This check box is available only after you save the survey. |
| Survey Publish URL | Specifies a URL of the survey that can be shared with users.Note: This field is available only after you publish the survey. |
| Sample metric | Specifies the metric that appears as a sample in emails sent to users. |
| Pagination setting for Service Portal view | Specify how the user will see pages on the desktop or tablet view in Service Portal.- Category: Display each category on a separate page. - Question: Display each question on a separate page. This happens for mobile regardless of this setting. - None: All items on a single page—no pagination Default: Category Note: This field appears only when Service Portal is installed. |
| Chat Survey | Option to validate if survey questions are supported in a chat survey. Enables conversational questionnaires (pre-chat and post-chat surveys) in the chat client. Also enables you to map chat context variables to survey questions. For information on a chat survey in ITSM Virtual Agent, see Surveys in ITSM Virtual Agent Note: This field is available only when the Glide Conversation Server plugin (com.glide.cs) is activated. |
| One Click Survey | Enables a One Click survey in Service Portal.Note: This option can be selected if the Pagination setting for Service Portal view is set to None. |
| Source Table | Table whose field is used as a dynamic value for a question in a triggered survey.Note: When you select a source table, ensure that its relevant field is selected as Source Field value of a metric. |
| Allow Sentiment Analysis | Enables sentiment analysis for this survey. |
| Duration | Amount of time that recipients are given to complete this survey, starting from the time that the survey is generated. The default duration is 14 days. |
| Outlook Actionable Message | Includes an embedded survey in the survey email notification. After you select this check box and save the survey, a validation is run to ensure all survey questions are supported. Note: This field is available only when the Outlook Actionable Messages(sn_ms_oam) plugin is installed. |
| Accessible by | Defines who can access the survey. Possible values are- Anyone: Accessible by anyone with the survey link. - Specific users: Accessible by specified users. |
| Survey groups only | If selected, a survey is available for survey groups only.Note: This field is displayed only if the Accessible by is Specific users. |
| Add group users | Group users for whom the survey is available.Note: This field is displayed only if the Accessible by is Specific users. |
| Add users | Users for whom the survey is available.Note: This field is displayed only if the Accessible by is Specific users. |
| Add recipients lists | Recipients lists for whom the survey is available.Note: This field is displayed only if the Accessible by is Specific users. |
Parent Topic:Surveys reference