Using Now Assist conversation to create and edit catalog items
Now Assist provides a conversational interface that enables you to create catalog items, making these items available in the Service Catalog for users to request.
To use Now Assist for creating catalog items, you must have the catalog_builder_editor role and ensure that the Now Assist for Creator is installed in your environment.
To streamline the catalog creation process, you can use plain language input through Now Assist within Catalog Builder. This approach allows you to generate values for various steps simply by describing what you need in natural language.
By responding directly to your prompts, Now Assist can generate a catalog item and its details where possible.
| Can generate | Can't generate |
|---|---|
| - Item details, such as title and description - Variables - UI policies - Location - Access - Fulfillment - Portal settings | - Image of your catalog item - Variable attributes - Advanced reference qualifiers - Client scripts - UI policy scripts - Scripted default values - Container variables |
Sample prompts and customization
When creating catalog items using Now Assist, three sample prompts are provided in the chat for your reference. You can review these examples and develop a custom description tailored to your catalog item’s requirements.
Catalog item preview
After receiving a response from Now Assist regarding catalog item creation, you can view a preview of the catalog item.
AI tag
The fields with values generated by Now Assist show the AI sparkle (
AI sparkle icon.\) icon. If you make any changes in these fields, the icon is removed.
- Creating a catalog item conversationally using Now Assist
Create a catalog item conversationally using Now Assist and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings. - Edit already published catalog items using Now Assist
You can edit published catalog items conversationally using Now Assist. If you’ve already started editing a published catalog item, you can still use Now Assist to edit the draft of that published catalog item. You can edit variables and UI policies in this mode.
Parent Topic:Now Assist in Catalog Builder