Multiple service catalogs setup
Multiple service catalogs enable your organization to offer different sets of services to different teams within the organization, such as IT services, human resources, and facilities management.
Administrators and catalog administrators can define and manage multiple service catalogs. End users can access multiple catalogs from a single homepage, can search across all catalogs, or can search directly within each catalog.
Enabling access for catalogs
You can enable read access to the catalogs by applying the rule read ACL on Catalog (sc_catalog) table. See Access Control Rules for more information.
Parent Topic:Service catalog setup
Create a catalog
Using Service Catalog, you can create a catalog and define items and categories within the catalog.
Before you begin
Role required: admin
Procedure
Navigate to All > Service Catalog > Catalog Definitions > Maintain Catalogs.
Select New.
Service Catalog Details
Enter the new catalog details (see table).
Right-click the form header and select Save.
Define catalog items and categories to include in the catalog.
Define additional portal pages for the catalog.
Manage sites if you are using a CMS system.
| Field | Description |
|---|---|
| Title | Descriptive name for the catalog. |
| Application | The application scope for this catalog. For information on the application scope, see Application scope . |
| Manager | Name of the catalog manager assigned to this catalog.The manager is able to edit and update the catalog, as well as the categories and catalog items within the catalog. The manager can assign editors and also a different manager for the catalog, if desired. Only one manager can be assigned to a catalog and must have the catalog manager role or catalog\_admin role assigned. |
| Active | Select the check box to make the catalog available to end users. |
| Editors | Name of the catalog editor. The editor is able to edit and update the catalog, as well as categories and catalog items within the catalog. The editor can assign other editors, but cannot change the manager. Multiple editors can be assigned to a catalog. Each user must have the catalog editor role assigned. |
| Enable Wish List | Select the check box to enable the wish list feature for the catalog. |
| Description | Information about the catalog, displayed on the multi-catalog homepage. |
| Background Color | The background color used for the catalog on the multi-catalog homepage. |
| Desktop image | The larger image to display with the catalog on the multi-catalog homepage. This image is only shown if image display is included in the renderer selected, such as the default Title and Image renderer. |
| 'Catalog Home' page | The location to direct service catalog users to when they click the Catalog Home button. This field is designed to reference a content page url suffix. |
| 'Continue Shopping' page | The location to direct service catalog users to when they click the Continue Shopping button. This field is designed to reference a content page url suffix. |
What to do next
To add a module in the navigator for the new catalog, see Create a module.
Manage items in a catalog
Using Service Catalog, you can view and manage items within a catalog.
Before you begin
Role required: admin
About this task
Use the Catalog Items related list on the Catalog form to view and manage the items available in the catalog.
Catalog items list.
To define a new catalog item for the catalog, click New and enter the details for the item.
Manage catalog portal pages
Using Service Catalog, you can create and manage multiple portal pages for a catalog.
Before you begin
Role required: admin
About this task
A catalog portal page provides a homepage for a specific catalog. You can use portal pages to create different catalog views for different user groups. Each portal page accesses the same catalog content and presents that content in different ways.
Catalog portal page details include the owner, title, and view to use for that page.
Procedure
The Catalog Portal Pages related list shows portal pages available for that catalog.
Each catalog has a default page, created automatically when the catalog is created.
Select an appropriate action:
- Click New to create a new portal page.
- Click Edit to select another portal page for the catalog.
- Select a portal page to view and edit details for that page.
Parent Topic:Using the content management system with the service catalog
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