Add a catalog item

Service Catalog enables you to add a catalog item to multiple catalogs and categories.

Before you begin

Role required: admin

About this task

A catalog item may be available in more than one catalog and category. For example, a laptop carrying case can be available from both Laptops and Cases and Accessories categories.

Within an item:

• The Catalogs related list defines the catalogs where the item is available.
• The Categories related list defines the categories where the item is available.

Procedure

1. To assign an item to another category or catalog, enter the new details in the appropriate related list.

   Note: The values in these lists override the values of the Catalogs * and *Category fields in the catalog item form. If you change values for either related list, these changes automatically update the values in those fields.

2. Share catalog items across catalogs
   You can share a catalog item, enabling users to order that item from different catalogs. For example, you can share a Password Reset item across catalogs serving different teams.

Parent Topic:Types of catalog items