Skip to content
Service Catalog request fulfillment › Configuring Service Catalog › Service Catalog › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

State closure in the request fulfillment execution plan

The state closure in the request fulfillment process of a catalog item depends on the status of the associated catalog tasks, request items, and the request. It is applicable only for execution flows.

State closure dependency between a catalog task and RITM

  • If all catalog tasks are closed as Closed Complete, the RITM is closed as Closed Complete.
  • If there is at least one catalog task closed as Closed Incomplete, the RITM is closed as Closed Incomplete.
  • If all catalog tasks are closed as Closed Skipped, the RITM is closed as Closed Skipped.

State closure dependency between a RITM and request

  • If all RITMs are closed as Closed Complete, the request is closed as Closed Complete.
  • If there is at least one RITM closed as Closed Incomplete, the request is closed as Closed Incomplete.
  • If all RITMs are closed as Closed Skipped, the request is closed as Closed Skipped.

Parent Topic:Service Catalog request fulfillment