Service Catalog Reference

Reference topics provide additional information about the lists and forms.

• Service Catalog terms and roles
  The Service Catalog application uses these roles to manage different aspects of the application.
• Service Catalog properties
  The Service Catalog application contains properties used to configure various settings in the application.
• Installed with Service Catalog
  Several types of components are installed with the Service Catalog.
• Domain separation and Service Catalog
  Domain separation is supported in Service Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
• Sample ATF tests for Service Catalog in Service Portal
  Validate the continued functionality of Service Catalog after any configuration change such as an upgrade or after developing an application. All test suites and tests should pass on a default implementation. To validate a custom implementation, copy the automated tests and configure them for your customizations.
• Variables to collect data for record producer fields
  Use variables to collect data for record producer fields.
• Service catalog variables
  Service catalog variables capture and pass on information about choices a customer makes when ordering a catalog item. Variables help define the structure of a catalog item form that is displayed to the customer.
• Service catalog variable sets
  Administrators and catalog administrators often define multiple catalog items that use the same group of service catalog variables. Catalog managers and catalog editors can attach a variable set for items to which they are assigned. However, catalog managers and catalog editors cannot create a variable set.
• Service Catalog parameters
  You can use the Service Catalog parameters to identify the parent mapping configuration for a request, and join the service catalog flow from any other flow. For example, from an incident flow, you can create a request, and associate the request with the incident.
• Catalog Wizard form
  Description of the fields for the Catalog Wizard Step, Catalog Wizard Section, Variable, and Catalog Wizard Question forms in Service Catalog wizards.
• Record Producer form
  Description of the fields on the Record Producer form.
• Order guide form
  Description of the fields on the Order guide form.
• Catalog Item form
  Description of the fields on the Catalog Item form.
• Service Catalog topic blocks in Virtual Agent powered by NLU
  You can design a topic conversation in the Virtual Agent powered by Natural Language Understanding (NLU) by including reusable topic blocks to perform request submission tasks.

Parent Topic:Service Catalog