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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Types of catalog items

Service Catalog offers a few types of catalog items.

The basic Service Catalog item types include:

  • Record producers: giving alternative ways of adding information such as Incidents via the service catalog.
  • Order guides: to group multiple catalog items in one request.
  • Content Items: catalog items which provide information instead of goods or services.
  • Standard catalog items

  • Record Producer
    A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

  • Order guides
    Order guide submits a single service catalog request that generates several items.
  • Define a content item
    A content item is a service catalog item that provides information instead of goods or services.
  • Configure a default width for Service Catalog variables
    Configure the default width for variables on a catalog item page to specify what percentage of the screen size that it can span.
  • Define a regular expression for a variable
    Define a regular expression (regex) to validate a variable value.
  • Pass variables between tasks
    Pass variables from one step of the fulfillment process to another.
  • Create or edit a catalog item
    Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.
  • Add a catalog item
    Service Catalog enables you to add a catalog item to multiple catalogs and categories.
  • Service Catalog customization
    Service Catalog enables you to customize the catalog in various ways.

Parent Topic:Exploring Service Catalog