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Fulfiller experience in Mobile Agent › Service Catalog in mobile › Integrating Service Catalog › Service Catalog › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage a catalog request approval

Manage your assigned catalog request or requested item by approving or rejecting it from anywhere using your mobile device.

Before you begin

Role required: business_stakeholder or approver_user

Procedure

  1. Tap My Approvals on your mobile app.

  2. To approve or reject a pending approval request, perform the following steps.

    1. Tap the Pending Approvals applet.

      All approvals in the Requested state are displayed.

    2. Swipe a request and tap Approve or Reject.

      Note: You should specify the reason while rejecting a request.

    3. To view the details of a pending approval request, tap it.

      Note: To approve or reject a request, tap the menu icon (

Image omitted: mobileTopMenu.png
menu icon\) and tap **Approve** or **Reject**.

  1. To view a completed approval request, perform the following steps.

    1. Tap the Completed Approvals applet.

      All approval requests that are either accepted or rejected are displayed.

    2. To view the details of the request, tap it.

Parent Topic:Fulfiller experience in Mobile Agent