Configuring Service Catalog
Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.
Configuration overview
Set up one or more service catalogs and provides self-service opportunities. You can organize your catalog offerings by using the ability to publish multiple catalogs targeted to specific audiences.
- Service catalog categories
Categories organize service catalog items into logical groups. Administrators and catalog administrators can create and configure categories, defining their characteristics and adding content such as catalog items to them. - Service catalog setup
Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog. - Service Catalog scoping
Scoping support is available to define the limits of entities in Service Catalog. - Define filters for My Requests
Define request filters to filter incidents, requests, or tasks under the Self-Service > My Requests module in ServiceNow AI Platform, the My Requests widget in Service Portal, and the My Requests applet in the Now® Mobile app. - Delegated request experience
You can request a catalog item on behalf of another user or multiple users using the Requested For variable. - Service Catalog request fulfillment
When a user orders a catalog item, a request is created that follows a fulfillment process. A fulfillment process defines the steps to request approval, assign fulfillment tasks, and fulfill requests. Workflow Studio flows, workflows, or execution plans are used to define fulfillment processes. - Service Catalog security
Service Catalog enables you to set the security for catalog with user criteria. - Service Catalog and CSDM
The Service Catalog lets you create other catalogs (such as the Request Catalog and the Product Catalog) that provide self-service opportunities in the channel you want to use, such as the self-service portal, the mobile app, or the Virtual Agent.
Parent Topic:Service Catalog