Service Catalog for managers and end users

Every user with a login can view and order items from the Service Catalog from departments within your organization. These catalog items can include goods, services, and information.

Anything that can be ordered individually can be ordered as a catalog item. Anything that only exists as a part of a larger whole cannot be a catalog item. For example, a laptop can be a catalog item, but a high-resolution display for a laptop cannot.

After placing an order, its progress can be tracked by the requester. Fulfillment groups complete a predefined series of tasks in a fulfillment process that includes required approvals.

Managers can review record history and run reports to improve the service catalog process. For example, the manager can see most commonly ordered items, or those that are on backorder.

• Service Catalog home page
  The home page for a service catalog lists the goods and services available to order from that catalog.
• Service Catalog request screens
  To place a request from a service catalog, navigate to the catalog home page and select the item to order.
• Clone a request
  You can clone a request for up to 10 users on the notification list.
• View catalog item audit history
  You can view the audit history of changes to items you requested. For example, you can view changes to variable values to find out who made the changes. Fulfillers and administrators can view history for any requested item.
• Saving catalog items to a wish list
  You can save catalog items to your wish list and visit them later to complete the ordering process.

Parent Topic:Exploring Service Catalog