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Service catalog requests › Self-Service › Self-service › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View request status

View the status of a request to see its progress, and determine when it may be fulfilled.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Self-Service > Requested Items.

  2. Click your order number to view details.

  3. View the order's progress in the Stage field.

Image omitted: RequestStatus.png
Requested Item form
  1. Check the Backordered field, and if the item is backordered, review comments for information about its return to stock.

Parent Topic:Service catalog requests