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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Metric templates

Metric templates define reusable rating scales for evaluating non-scripted metrics.

Each answer option on the scale is defined as a template definition, much like a metric definition. For example, the metric template named Satisfaction contains the template definitions: Very Satisfied, Satisfied, Neutral, Dissatisfied, and Very Dissatisfied.

Metric templates are available for metrics that have Template as the Data type. The following metric templates are available by default.

NameAssessment template definition
Likert 5Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree
SatisfactionVery Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied
FrequencyNever, Seldom, Sometimes, Most of the time, All of the time
AmountNone, Few or little, Average amount, Many, Quite a lot
SizeVery Small, Small, Average, Large, Very Large
QualityVery Poor, Poor, Average, Good, Very Good
ComplexityVery Complex, Complex, Moderate, Simple, Very Simple

Parent Topic:Create a metric template

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Assessment metrics

Create an assessment metric definition