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Configure the Password Reset Windows Application to use a proxy server › Installing and configuring Password Reset Windows Application › Password Reset › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure a proxy server using PAC file (automatic configuration script method)

Configure the Proxy Auto-Configuration (PAC) file or Windows proxy auto detection (WPAD) using the Internet Explorer (IE) settings.

Before you begin

Role required: Windows system administrator

About this task

The Password Reset Windows Application internal classes automatically pick the configuration that is done using Use automatic configuration script at the Internet Explorer level. If you configure the proxy at Internet Explorer, level all the changes done at a remote proxy level are applicable in the Password Reset Windows Application as well.

Procedure

  1. On the Internet Explorer Tools menu, select Internet options.

  2. On the Connections tab, click LAN settings.

Image omitted: Internet-options.png
Internet options
  1. Select the Use automatic configuration script check box.
Image omitted: lan.png
Use automatic configuration script

  1. In the Address field, enter the PAC file location on the network.

  2. Click OK.

  3. PAC file with registry setting
    In this proxy configuration, the Proxy Auto-Configuration (PAC) file can be configured in Password Reset Windows Application registry settings.

Parent Topic:Configure the Password Reset Windows Application to use a proxy server