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Credential stores for Password Reset › Configure your Password Reset process › Configuring Password Reset › Password Reset › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Test the connection to a credential store

You should test the connection to a credential store after you configure a new credential store or when users experience problems that might involve the connection.

Before you begin

Role required: password_reset_admin

Procedure

  1. Navigate to All > Password Reset > Credential Stores and then open the credential store record.

  2. In the header bar, click Save and Test Connection.

    A progress page displays the result of the test.

Parent Topic:Credential stores for Password Reset