Outlook Actionable Messages

Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook application.

• Install Outlook Actionable Messages plugin
  Install Outlook Actionable Messages(sn_ms_oam) plugin to configure actionable messages.
• Customize fields for the approval message
  Customize the body message for a request, change, and request item approval sent in Microsoft Outlook.
• Enable Advanced view for Outlook Actionable Message definition
  Enable the advanced view to customize the actionable message as per the requirement for Microsoft Outlook.

Parent Topic:Survey administration

Related topics

View survey reports

Survey designer

View a survey instance

Survey users and groups

Copy a survey

Publish a survey

Customize the appearance of a survey

Survey definitions

Create a survey designer template question

Survey questions

Survey trigger conditions

Survey distribution

Sentiment analysis for surveys

Surveys in Service Portal and the Now Mobile app

Surveys in ITSM Virtual Agent

Legacy survey migration