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Now Assist for Configuration Management Database \(CMDB\) › Configuration Management Database \(CMDB\) › Configuration Management › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Exploring Now Assist for CMDB

With the Now Assist for Configuration Management Database (CMDB) application, you can use Agentic AI to search the CMDB, summarize discovery, ownership and related information for a CI, and fix failed SGC import sets. You can also follow step-by-step guidance to help you remediate duplicate CIs, improve CMDB data accuracy, completeness, and health .

Now Assist for CMDB agentic workflows

Now Assist for CMDB provides the following abilities:

  • Create configuration item agentic workflow

    Occasionally, you might create a CI manually. To help you, the Create configuration item agentic workflow accepts your natural language request and verifies that it understands which class the new CI should belong to. The workflow then checks Identification and Reconciliation engine (IRE) rules to determine the required attributes for the CI and requests that information. After you provide sufficient data, the workflow promotes that the proposed CI includes the attributes that you requested, complies with IRE rules, and is not a duplicate. The workflow then creates the CI.

    The Create configuration item agentic workflow is particularly useful for adding CIs to tables accessed by Operational Technology because users might add physical CIs while unaware of the importance of managing CI data in the CMDB.

    To learn more, see Create a CI using Now Assist.

  • Provide advice on CMDB governance agentic workflow

    Data governance can be an overwhelming task. The Provide advice on CMDB governance agentic workflow supports data admins and owners by methodically working through the many-faceted process of improving CMDB data accuracy, completeness, and health. The objective is to help users to trust the data that they use for their work.

    To learn more, see Getting advice from Now Assist on CMDB governance.

  • Search CMDB agentic workflow

    The Search CMDB agentic workflow enables you to search for CIs by specifying any of several attributes of the CIs of interest. The workflow accepts your natural language request, verifies your search goal, and then, depending on the information you provided, generates a keyword search, a single-table search with dot walks, or a multi-table search that involves relationship navigation. The workflow can infer CI relationship data to generate an appropriate query.

    To learn more, see Use Now Assist to search the CMDB.

  • Duplicate CI remediator agentic workflow

    The Duplicate CI remediator agentic workflow completes the full range of deduplication tasks. The workflow presents its reasoning for each step so CMDB administrators can review the AI recommendations, modify the remediation actions if needed, and then perform the deduplication tasks.

Now Assist for CMDB skills

  • Manage duplicate CIs skill

    Duplicate CIs interfere with the integrity, reliability, and general health of CMDB. Resolve deduplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template. The manage duplicate CIs skill accelerates the work that you normally perform manually.

    In this example, the manage duplicate CIs skill presents a list of classes with duplicate CIs and suggests possible actions. You can select an option or enter the action text in your own words:

    • Review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates.
    • Preview the results of applying a de-duplication template before you decide to apply it.
    • Identify the root cause of duplications so that you can review the groups of de-duplication tasks that share a common cause and possibly avoid the issue in the future.
Image omitted: na-cmdb-mng-dupe-cis-example.png
Selecting duplicate CIs to remediate.
To learn more, see [Let Now Assist help you to manage duplicate CIs](now-assist-cmdb-mng-dupe-cis-skill.md).

  • CI summarization skill

    View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of. Summary information is useful while working in applications such as Incident Management, Change Management, and Event Management.

Image omitted: na-cmdb-ci-summary-example.png
Summary information.
To learn more, see [View CI information with the Now Assist CI summarization skill](na-cmdb-agent-ci-summarizer.md).

Parent Topic:Now Assist for Configuration Management Database (CMDB)