Skip to content
Use generative AI skills › Now Assist for Configuration Management Database \(CMDB\) › Configuration Management Database \(CMDB\) › Configuration Management › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View CI information with the Now Assist CI summarization skill

View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of.

Before you begin

Role required: sn_cmdb_user

About this task

This procedure describes how you can manually access the skill. In addition, any agentic workflow can use the skill.

When a Now Assist skill is enabled, the Now Assist icon

Image omitted: icon-now-assist-sparkle.png
No alternative text supplied

appears in the toolbar of the workspace. For more information, see Working in the Now Assist panel.

Procedure

  1. Select a CI from the workspace or from any list view.

    For example, select All and enter cmdb_ci.list in the search filter. Select a CI to open its CI form.

  2. Select Summarize in the Now Assist box.

Image omitted: na-cmdb-summarize-button.png
Summarize button on the CI form.
Now Assist generates and displays summary information for the CI, as in this example.
Image omitted: na-cmdb-ci-summary-example.png
Summary information.
  1. Provide feedback, copy the response text to the clipboard, or refresh the response.
OptionProcedure
Provide feedback for the summaryIf you think that the response was helpful, select thumbs-up
Image omitted: icon-thumbs-up.png
No alternative text supplied
. If you think that it wasn’t helpful, select thumbs-down
Image omitted: icon-thumbs-down.png
No alternative text supplied
.This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs \(sys\_generative\_ai\_log\_list.do\).
Copy the summarySelect the copy to clipboard icon
Image omitted: icon-clipboard.png
No alternative text supplied
to use the response information for another purpose, such as pasting into an email.
Refresh the summaryIf you think that data might have changed after you viewed the response, select the redo icon
Image omitted: icon-redo.png
No alternative text supplied
to refresh the response information.

Related topics

Configure the CI summarization skill